Privacy Policy

Effective Date: 01-12-2022

Himalaya Heart Treks & Expedition Pvt Ltd Thamel, Kathmandu, Nepal Email: info@himalayaheart.com

At Himalaya Heart Treks & Expedition Pvt Ltd, we are committed to protecting the privacy and security of the personal information of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, https://www.himalayaheart.com. By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect We may collect the following types of information when you visit our website:

Personal Information:

• Name
• Email address
• Phone number
• Mailing address
• Passport details (if applicable)

Non-Personal Information:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and similar technologies

Use of Information We may use the collected information for the following purposes:

Providing Services:

• Processing and confirming your bookings and reservations
• Communicating with you regarding your inquiries, bookings, and requests
• Sending important updates and information related to your travel arrangements

Improving Our Services:

• Understanding customer preferences and needs
• Enhancing and personalizing the user experience on our website
• Analyzing trends and statistics to improve our services

Marketing Communications:

• Sending promotional emails and newsletters about our services, special offers, and promotions
• Offering personalized recommendations based on your interests and travel history (with your consent, where required by applicable law)

Legal and Safety Purposes:

• Complying with legal obligations and resolving any disputes
• Protecting the rights, property, and safety of Himalaya Heart Treks & Expedition Pvt Ltd, our customers, and the public

Information Sharing and Disclosure We may share your information in the following circumstances:

Service Providers:

We may engage trusted third-party service providers to perform certain functions on our behalf, such as processing payments, managing customer support inquiries, or analyzing website data. These service providers have access to your information only to the extent necessary to perform their functions and are obligated to maintain its confidentiality.

Business Transfers:

If Himalaya Heart Treks & Expedition Pvt Ltd undergoes a business transition, such as a merger, acquisition, or sale of assets, your information may be transferred to a successor entity. We will ensure the protection and confidentiality of your information during such transfers.

Legal Requirements:

We may disclose your information if required by law, court order, or governmental regulation, or when we believe in good faith that such disclosure is necessary to protect our rights, enforce our terms and policies, investigate fraud, or respond to a legal request.

Data Security We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your browsing experience and collect certain information about how you use our website. You have the option to disable cookies through your browser settings, although this may affect the functionality of our website.

Your Choices and Rights You have certain rights regarding your personal information, including the right to access, update, and delete your information. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided in this policy.

Children's Privacy Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will promptly delete the information.

Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates. The updated version will be effective as of the "Effective Date" mentioned at the beginning of the policy.

Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at info@himalayaheart.com.

By using our website and providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.